DO YOU SHIP INTERNATIONALLY ?
Yes, we ship worldwide to more then 50 countries.
Due to the current situation we are facing shipping limitations. Incase your country is not supported by our shipping carrier and you are not able to complete the checkout, please contact us for updates.
All international orders require a phone number for delivery and cannot be delivered to a PO Box, University Campuses or Hotel.
Please use your home or work address only.
Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address.
HOW WILL MY ORDER BE SHIPPED ?
All orders will be send via DHL EXPRESS WORLDWIDE, to ensure the quickest and safest journey for the best shopping experience.
We are sending all orders from the Artjuna Collection head quarter in GOA, India. DHL directly picks up your order from us and delivers it to your doorstep.
We offer Free DHL EXPRESS WORLDWIDE shipping for all orders over $ 250, this automatically applies at the checkout.
HOW SOON WILL I RECEIVE MY ORDER ?
We strive to have all orders processed and shipped between 1 to 3 business days of the order being placed and payment received.
Once your order is dispatched, you will receive the shipping confirmation and tracking details via the email address you provided at the checkout.
Estimated delivery timeframe are as following:
US – CANADA 5-6 working days.
EUROPE 5-6 working days.
ASIA - AUSTRALIA 5-6 working days
REST OF THE WORLD 7-8 working days
Please note: due to the COVID-19 pandemic there may be extended delays with international shipping, we recommend referring to the carriers website for the most up to date information in relation to your country.
CAN I TRACK MY ORDER ?
Yes, all orders are fully tractable.
Once your order is sent out you will receive shipping confirmation and tracking details via the email address you provide at checkout.
CUSTOMS / IMPORT DUTIES AND TAX
Shipping internationally does mean that you may be required to pay customs and import taxes.
All international customers are responsible for the customs rates within their own country. Artjuna Collection is legally required to declare the full value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local custom office.
CAN I CANCEL MY ORDER ?
In case the order hasn’t yet been handed over to the shipping provider, we will be able to cancel the order. Please contact us and email your cancellation request immediately.
I MADE A MISTAKE IN THE SHIPPING ADDRESS HOW DO I CORRECT IT ?
If your order hasn’t been shipped yet, please email us the correct address immediately.
In case the order has already been shipped, unfortunately no change can be made and you’ll need to wait until the package gets returned to us.
WHAT DO I DO IF MY ORDER DOES NOT ARRIVE ?
Please wait the estimated shipping time after your order is sent before contacting us. If your parcel is not arriving for any reason, please get in touch with us and we will do our best to help.
We can’t take responsibility for any lost or stolen parcels but are happy to help.